Frequently asked questions

Sizing

What size system do you use?
Our shoes are listed in EU sizes. See our size guide to convert from UK or US sizes.

I am between sizes. What should I do?
Message us on WhatsApp with the pair you want and your usual size, and we will help you choose.

Delivery

Do you deliver in Nairobi?
Yes, we deliver across Nairobi. Delivery options and fees are shown at checkout.

Can I deliver outside Nairobi?
Ask us on WhatsApp before ordering and we will confirm what is possible.

Payment

How do I pay?
You can pay with M-Pesa at checkout. Any other available options are shown when you place your order.

Exchanges and returns

What if the shoes do not fit?
Contact us as soon as your order arrives. Our returns and exchange terms are set out on our returns page.

Care

How do I look after my shoes?
Each product page has simple care notes. In general, brush off dust after wear, let shoes rest between wears and keep suede away from heavy rain.